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A FRIENDLY PHONE SERVICE

Even hotel-keepers travel and find themselves in the tourists' shoes.
In these situations they can see the mistakes of other hotels and might consequently improve their own services.
Unfortunately, this does not seem to be the case all the time.

Why are hotel phones used so little?
There is a telephone in every hotel room, but only few guests use it because they fear the bills they might have to pay and because everyone owns a cellphone nowadays.

A negative experience:
Last winter I was staying in a hotel in New York. My cellphone was not working and we had to make some necessary calls.
A simple phone call to an Italian cellphone cost us 45$. We also spent 15$ calling an Italian landline number.

Our policy is different.
It has always been different. Even at the time when not everyone had a cellphone, we always helped our guests to call home for low rates.
A telephone in a hotel should represent a useful and cheap service; it should be regarded as a way
to protect health and environment rather than an expensive instrument to be used only when absolutely necessary.

Today at the Hotel Clelia Logis in Deiva Marina, between the Cinque Terre and Portofino, you can call for free
all the Italian landline numbers as well as in many foreign countries thanks to the Voip technology.
Using this technology we enjoy very low rate contracts and are able to offer a free phone call service to our guests.

Phone lines:
Six national and three international lines for landline numbers as well as one line for Italian cellphones ensure an easy way to communicate.

Direct extension:
Guests staying at our hotel might receive direct calls for free in their room or apartment dialling +39 0187 8262 and adding the extension of their room or apartment.
With this service, communication functions in a very fast way while protecting everybody's privacy.
Pursuant with the Italian law, we cannot forward any phone call without previous consent.

Free phone calls to foreign numbers and in Italy:
Phone calls are free of charge to landline numbers in Italy and in the following foreign countries: Argentina, Australia, Austria, Belgium, Canada, Czech Republic, Cyprus, Denmark, England, Estonia, Finland, France, Germany, Holland, Hong Kong, Hungary, Ireland, Japan, Luxembourg, Island, Malaysia, New Zealand, Norway, Poland, Portugal, Porto Rico, Russia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, USA and many others.

Paying phone calls:
Phone calls to Italian and foreign cellphone numbers as well as to countries not included in the aforementioned list are not free of charge.
You will find all the rates displayed in your room.

Calls from abroad:
In some foreign countries we have a landline number to call Italian numbers from abroad.
In this way you might call us paying the same rate as for local calls.

Network:
Users of Skype (our id = hotelclelia) or Euteliavoip (our contact = 0187 815827) - as well as of many other similar services - can contact us free of charge.

Toll-free number, free phone calls at the hotel:
a toll-free number is at the disposal of all those calling from a landline number or from Italian cell phones, but only if you are not using an unknown number.

Our website “.tel”:
You will find detailed information on our phone call service on our website www.hotelclelia.tel.

The Hotel Clelia Logis d’Italia in Deiva Marina features excellent rooms and a suite with B&B, half or full board
(HB or FB), an a la carte restaurant as well as independent holiday apartments in Deiva Marina and in the Cinque Terre.
Booking is available online on this website or via telephone, Skype, e-mail or fax.
You can find our contact details on every page of our website or on www.hotelclelia.tel.