Booking on-line

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BOOKING INFORMATION

To book a room, a suite or an apartment you can:
1) use our online booking system on this website or
2) send us an e-mail at info@clelia.it or fax at +39 0187 816234 or
3) call us at +39 0187 82626 (landline) or +39 335472605 (cell phone) - you can also contact us via Skype at hotelclelia

Once the booking is complete we will send you a written confirmation with all the booking data and the most important information on our services.
1) Information and online booking service: you can check the room or apartment availability on every page of this website.
If you are satisfied with the rooms offered you can complete the booking operation automatically, simply and safely.
We recommend to our regular guests and all those who have found us on this website to use our booking system
in order to avoid paying expensive and pointless commissions on third party sites.
We are doing our best to keep prices low and at the same time offer the highest level of service possible. Thank you.
Check the available rooms on this website or on the website: www.hotelcleliabooking.com
2) Book a hotel room or a holiday apartment by e-mail or fax:
We look forward to receiving your written enquiry and are happy to provide you with the answers to any questions you may have.
Send us an e-mail at: info@clelia.it or fax us at +39 0187 816234.
You can also find all the contact information on this website as well as on the website: www.hotelclelia.tel
3) How to book hotel rooms and holiday apartments by phone: We are more than happy to receive your phone call as this gives us the chance to talk a bit,
clearing any doubts you may have on times and room availability and giving you further information on the rooms and services offered at our hotel.

Telephone (landline): +39 0187 82626
Cell phone: +39 335 472605
The hotel also has a toll-free number for calls within Italy, which may only be used for unblocked numbers,
as well as international numbers which can be called from the main cities across the world.
Skype: hotelclelia
Check all the numbers on this website or at: www.hotelclelia.tel
We kindly ask you for a credit card number (Visa or Mastercard) as a guarantee, which may be provided by phone, e-mail or fax.
This will allow you to complete booking you room or apartment.
You may also leave a deposit of 30% of the total price of the room in order to guarantee your room.
You may choose any one of the following payment methods for the deposit:

A) Pay Online You will find the "Payment" option online on this website.
This is a simple, safe and immediate payment option: you only need to have a Visa or Mastercard credit card and follow the instructions.

B) Bank transfer to our bank account:

Hotel Clelia S.n.c. di Franco Marani e C.
Corso Italia 23 - 19013 Deiva Marina (SP)
BANCA SELLA
Account number 052582767490
Bank code number (ABI) 03268
Branch number (CAB) 31950
IBAN: IT 07 F 03268 31950 052582767490
SWIFT / BIC : SELBIT2B
National CIN code F
International CIN code 07
Banca Sella
CHIAVARI (GE)
P.za Mazzini 10
Tel.: +39 (0)185/362746


C) Postal money order to:
Hotel Clelia S.n.c. di Franco Marani e C.
Corso Italia 23 - 19013 Deiva Marina (SP)

Or an online money order to:
Hotel Clelia S.n.c. di Franco Marani e C.
Corso Italia 23 - 19013 Deiva Marina (SP)

In this case, once you will have completed the booking, please inform Hotel Clelia by phone, fax or e-mail of the money order number and the password.
D) You may also give us your Visa or MasterCard credit card information by e-mail, FAX or telephone (16 digits + expiry date + card holder's name).
In addition, we ask that you send us an e-mail or fax with written authorisation to charge the booking deposit to your credit card.

Cancellation Policy of Hotel Clelia Logis d’Italia & Clelia Apartments:
In the following paragraph you will find the cancellation policy for credit cards used as a guarantee or in case of confirmation deposit pay.
Do not hesitate to contact us if you have any doubts or questions!
Cancellation terms when credit card is used as a guarantee
Cancellation up to 30 days prior to the scheduled arrival: no penalty.
Cancellation between 29 and 15 days prior to the scheduled arrival: 40% of the total amount will be charged.
Cancellation between 14 to 7 days prior to the scheduled arrival: 60% of the total amount will be charged.
Cancellation between 6 to 1 days prior to the scheduled arrival: 80% of the total amount will be charged.
No show: 100% of the total amount will be charged.

Conditions for delayed arrival or early departure:
Should you arrive later than the check-in times or leave earlier than the foreseen check-out times, you will have to pay the entire amount of the booked stay.
Should you wish to cancel your booking, please inform us as soon as possible. Thank you.

Cancellation in case of confirmation deposit pay:
Cancellation up to 30 days prior to scheduled arrival: we will refund 80% of the deposit
Cancellation between 29 and 15 days prior to the scheduled arrival: we will refund 60% of the deposit
Cancellation between 14 and 7 days prior to the scheduled arrival: we will refund 40% of the deposit
Cancellation between 6 and 1 days prior to the scheduled arrival: we will refund 20% of the deposit
No show: no refund

Conditions applied to delayed arrival or early departure:
Should you arrive later than the check-in times or leave earlier than the foreseen check-out times, you will have to pay the entire amount of the booked stay.
Should you wish to cancel your booking, please inform us as soon as possible. Thank you.
Hotel Clelia Logis d’Italia, in Deiva Marina, ideally located in Liguria between Portofino and the Cinque Terre, has a swimming pool, free car parking and air conditioning.
Comfortable rooms and a suite are available for overnight stays, B&B, as well as half or full board arrangements.
The hotel also has an a la carte restaurant and holiday apartments in Deiva Marina and the Cinque Terre.